Warranty & Return Policy

Warranty Coverage:

Every brand-new Moto E-Bike comes with a limited manufacturer's warranty specifically for the original retail purchaser. This warranty covers only manufacturer's defects and is subject to the following terms:

• Duration: Our warranty is effective for a period of 1 year starting from the date of purchase.

• Coverage: We offer warranty coverage exclusively for defects in workmanship and materials.

• Initial Faults: Warranty claims are solely applicable for initial faults that existed at the time of delivery.

• Exclusions: The warranty excludes damages arising from shipping, misuse, abuse, accidents, alterations, neglect, or improper maintenance.

• Proof of Purchase: A valid proof of purchase is mandatory for all warranty claims.

• Electronics: Our warranty includes coverage for components such as the Controller, Display, Cadence or Torque Sensor, Battery, and Motor.

• Component Replacement: If a covered component is discovered to be faulty within 3 working days from delivery, we will repair or replace the component as required.

• Substitute Parts: Moto E-Bike reserves the right to use substitute parts, materials, and equipment that match equivalent value and uphold our quality standards for warranty claims.

• Eligibility Criteria: To qualify for warranty coverage, the bike must be purchased directly from ridewithmoto.com, used according to intended purposes, and not altered or serviced by unauthorized personnel.

Return Policy:

Our intention is to ensure your satisfaction with your Moto E-Bike. Please review our return policy for detailed information:

• Damaged on Arrival: If your product arrives damaged, please contact us via email or phone within 3 working days from the date of delivery. Although shipping damage is not covered by warranty, we will guide you through the process of resolving the issue with the shipping company.

• Cosmetic Defects: Cosmetic defects affecting components do not qualify for replacement or refund. For major aesthetic damage, a credit or replacement may be offered if the item's functionality is compromised.

• Personal Shipping Options: Damage resulting from using personal shipping options like freight forwarding is not covered by our warranty.

• Video and Photographic Evidence: Warranty claims necessitate the submission of video and photographic evidence. Additional evidence might be requested if the issue is not adequately evident in the initial submission.

• Non-Warranty Repairs: Repairs not covered by the warranty will incur costs, including replacement parts and labor.

• Professional Assembly: While professional assembly is not mandatory, we highly recommend it. The customer assumes responsibility for damages resulting from incorrect assembly.

Warranty Exclusions:

• Normal wear and tear due to regular usage or exposure to the elements.

• Damage due to abuse, neglect, misuse, or accidents.

• Alteration of bike systems.

• Damage arising from improper storage or battery charging.

• Installation of third-party components or accessories.

• Lost or damaged keys.

• Insufficient evidence for warranty claims.

Handling Warranty Claims:

• Labor and parts are covered for the initial 30 days post-purchase.

• If replacement components are in stock, they will be shipped. If not, we reserve the right to source from third-party vendors.

• After 30 days, we cover replacement parts for the remaining warranty period, with labor costs borne by the owner.

• Please promptly inspect your bike upon receipt and report any issues within 3 days to ensure a timely resolution.

Moto E-Bike reserves the right to ascertain proper usage based on provided evidence. We are committed to your satisfaction and addressing any inquiries you may have. For assistance or inquiries, please reach out to our Support Team using the contact details provided on ridewithmoto.com.